Wednesday, June 02, 2010

First Impressions

I was reading today about the importance of first impressions, something I think we've all heard about to some point. But I was reading about it from a different point of view.

When we talk about first impressions, we usually think of two things, either what they think of me or what I think of them. But what about a third point of view, one that happens but we don't talk about, that of the third person involved?

Like at a restaurant, if your waiter or waitress is really mean to you or spit in your food, you don't just get a first impression of them, you get a first impression of all the things associated with them. Like in this case, the restaurant. You now have a bad impression of the restaurant, even though the restaurant never actually did anything to you.

For me, yesterday I had to phone HP, they made a mistake with the new church computers. Not a problem, that happens. But when I called and talked to one guy for 30 minutes and he still didn't get it, I was getting really upset with HP. But it wasn't HP, it was this guy. I called back and got someone amazing next, problem solved in 10 minutes (free shipping and everything). If I hadn't been thinking bigger than my phone call, I would have been mad at HP forever.

Remember, you don't just represent you, your first impression may tell someone about your family, your school, your work, your sports club, even your God. Just something to think about...


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